Terms & Conditions
3. Prices and Professional Use of the Service
All prices shown in the Mobile App are inclusive of VAT. When using the Mobile App to initiate a charging session the price will appear before your charging process begins. The cost of using the Service to charge your electric vehicle is based on one, or a combination of different factors. These factors might be, but are not limited to, kWh used during charging, charging time, parking time, session starting fees.
You acknowledge that the final price is dependent on how You use the Service and that it is therefore not always possible to calculate the final price before the charging process has finished.
4. Billing and Payment
You are responsible for ensuring that the registered payment card is valid, not blocked, has sufficient funds and that You are authorised to use it. If debiting the registered payment card is not possible, Northe has the right to seek payment from You by other means, such as by sending a separate paper invoice for your use of the Service. If a separate paper invoice due to your payment being overdue section 4.2 applies.
You are responsible for ensuring that the payment information is correct and up to date in the Northe user account connected to the Service. Payment failure will lead to termination of the user account.
Payments from You to Northe are handled by one or more third party payment processor(s). Northe does not accept any liability for faults or disruptions in the payment process.
4.1. Invoice payment terms
Due date for invoices is 15 days after the invoice has been activated. Northe will store and display information of the billing in the customer account with payment history and standing balance from the current month that has not yet been invoiced in the Mobile App.
4.2. Late payments
If You fail to pay the full amount due on the invoice, Northe reserves the right to prevent You from using the Service by suspending your account and/or preventing you from registering a new account. If Northe prevents you from using the Service due to payment failure You are still obligated to pay any outstanding invoice and/or fee relating to use of the Service.
Northe will apply a default interest rate of 10% or the maximum default interest rate permitted by law (whichever is lowest) on any outstanding amount and issue a paper invoice. The paper invoice will be sent to the postal address that is registered in the Mobile App. If no postal address has been registered in the Mobile App, the paper invoice will be sent to the postal address where You are registered in the population register. If a paper invoice has been sent and full payment has not been received before or on the due date, a reminder notice will be sent out and You will be obligated to pay a reminder fee.
If a reminder notice has been sent and full payment has not been received before or on the due date, Northe reserves the right to hand the matter over to debt collection which will result in additional fees.
5. Billing Accounts
The billing account function enables users to create and join one or more account(s) that are shared between multiple users (a “Billing Account”). A Billing Account allows multiple users to debit their charging to a single payment card or another payment method as selected by the administrator (the “Administrator”) of the Billing Account.
Users that have created, or who are connected to one or more Billing Account, may at any time switch between the Billing Account(s) and their personal account in the Mobile App. Switching between accounts will change the payment method debited to that which is selected for each account.
When creating a Billing Account, You will be designated as the Administrator of said account. The Administrator can invite other users to the Billing Account and select the applicable payment method for charging sessions. The Administrator may at any time remove other users from the Billing Account using the Mobile App.
You acknowledge and accept that inviting other users to a Billing Account gives them access to paying for their charging in the Mobile App, using the payment method as selected by the Administrator of the Billing Account.
You acknowledge and accept that as the Administrator of a Billing Account You are strictly liable for all charging costs and other applicable fees resulting due to charging session(s) by other users in the same Billing Account. Furthermore, You acknowledge and accept that as the Administrator of a Billing Account You will be debited for every charging session that You or any user in the Billing Account initiates. Northe shall have no liability for any charging session that results in the User being debited for the charging of another user connected to the same Billing Account.
Debiting a Billing Account will generate an invoice that will be visible for the Administrator of said account. The invoice will contain information about the charging session and the user that debited the Billing Account (e.g., name and address, time, duration and location of the charging session). As Administrator of a Billing Account You are responsible for handling any information about another user of the Service in accordance with applicable privacy laws.
The Billing Account function is available free of charge with a limit of three individual accounts connected to a single Billing Account (including the Administrator). If agreed upon in writing with Northe, Businesses Accounts may be allowed to connect more than three users to a Billing Account, in such cases separate terms and conditions, including fees, may apply.
Northe reserves the right to in sole discretion freeze access to a Billing Account and/or disable the Billing Account without prior notice.
6. Charging Cards
You may order a RFID charging card (“Charging Card”) through the Mobile App. An estimation of arrival of the Charging Card will be displayed when You order the Charging Card or in the order confirmation. The current price to order a Charging Card will be clearly visible in the Mobile App and includes VAT and shipping charges. The currency applied for the purchase is dependent on which country the Charging Card is ordered to. You will receive a confirmation of the purchase by email, and/or in the Mobile App. It is only possible to order the Charging Card to post addresses where the Service is available.
If You receive a defect Charging Card, Northe will provide You with a new Charging Card free of charge. You have the right to cancel the purchase of your Charging Card within fourteen (14) days from the date of the order. A Charging Card that You wish to return shall be sent to: Charge4go AB, c/o Convendum, Katarinavägen 15, 116 45 Stockholm, Sweden.
You may at any time remove the Charging Card from the Service through the Mobile App.
Northe may from time to time offer You a promotion code (“Voucher”) that can be activated in the Mobile App. Upon activating the Voucher in the Mobile App, the User may receive a discount, credit or similar offer (“Promotional Offer”). A voucher is a one-time offer and may be limited to one Voucher per User. You may not be able to combine a Voucher with any other offer(s). A Voucher is non-transferable and may not be sold or refunded. If You receive a credit as part of a Promotional Offer you are liable to pay Northe for cost incurred when using the Service that exceeds the credit.
A Voucher and Promotional Offer are only valid until the specified expiration date. Northe reserves the right to modify and/or cancel a Voucher and/or Promotional Offer. A Voucher and/or Promotional Offer may exclude Business Accounts and/or be limited to certain parts of the Service (e.g., the User may not be able to use a Promotional Offer when connected to a Billing Account).
8. Route Planner
Through the route planner, available in the Mobile App, users travelling between different locations can receive recommendations of charging stations along the designated route to charge their electrical vehicle (“Route Planner”). The recommendations in the Route planner are based on, e.g., car model, distance, battery capacity. Certain car models can be saved in the Mobile App to generate recommendations based on the battery capacity of the car model, this feature is not available for plug-in hybrid cars. The Route Planner is available free of charge in the Mobile App.
The Route planner should only be used for an initial estimation. Actual battery usage is dependent on several factors that the Route Planner does not take into account and which may severely affect the range of the electric vehicle.
The Route Planner is provided on an “as is” basis. Northe does not warrant that the Route Planner will provide accurate or in any way reliable results.
Northe will under no circumstances accept any liability for direct, indirect or consequential damages resulting from use of, or otherwise relating to, the Route Planner.
9. Charging Stations
It is the responsibility of the charging station operator to ensure that the charging stations are operating properly. Northe does not accept any liability for faults and defects in the charging stations or any tools (e.g., cables, converters, or adapters) belonging to the charging station.
10. Your Obligations
You are always obligated to:
- Follow all instructions provided at the charging station and ensure that the charging process is performed correctly;
- comply with all applicable parking regulations at or in the area around the charging stations;
- not use the Service in bad faith of any error or fault with the Service, charging station or vehicle being charged;
- ensure that the personal and payment information registered in the Mobile App is correct and up to date;
- protect your password and account information in the Mobile App;
- ensure that no unauthorised person(s) have access to your account and/or any Charging Card(s) without your permission; and
- ensuring that all tools (e.g., the charging cable) used in connection with the charging are proper and working as intended.
If You suspect that your account has been hacked or that someone who’s unauthorised is using your personal account, Billing account in the Mobile App and/or your Charging Card, You are obligated to immediately report this to Northe by emailing: email@example.com
If You lose your Charging Card, you’re obligated to immediately remove your Charging Card from your account in the Mobile App.
11.1. Force majeure
Northe is not responsible for any changes in law, failure or delay in delivery, telephone and network connections, war, sabotages of charging stations, irregularities in the supply of electricity, strike, boycott, or other similar circumstances beyond the control of Northe.
12. Cancellation Policy
You have the right to delete your account without any given reason. Deleting your account can be done by contacting customer support. After you have requested your account to be deleted, You may not be able to re-enter your account, nor use your Charging Card. If You delete your account and open a new account, your charging history and any other information will not be transferred to your new account.
Deleting your account does not exclude any financial obligation You may have towards Northe relating to the Service.
You may delete your account by sending an email with your request to: firstname.lastname@example.org
13. Contractual Term and Terminations
Earlier versions of terms and conditions relating to the Service will not be archived by Northe.
15. Governing Law and Jurisdiction
16. Severability Clause
Org no. 559239-8266